Can I change my shipping address after placing the order?
Please note that we do our very best to ship orders the same day. This for you cannot change your shipment address online. Please write us an email to firstname.lastname@example.org with the initial address used as well the new address. We will do our very best to redirect the parcel but cannot be held liable if it is not possible or has caused delays.
How long shipment will take?
This depends on where you are. In France shipments often takes only two days, in Europe around 4 working days. Please check our Delivery Terms for more details.
I am living outside of the Euro-Zone- can I pay in a different currency?
The easiest way to pay in different currencies is with PayPal. However, please note that the Euro price is invoiced and extra fees due to currency exchange rates are to be paid by you.
Is there an order tracking?
We will provide you with an order tracking by email around 24 hours after the shipment has been made.
What to do if I want to return an item?
Please read our return policy and use as well the Return Form you will find to download. In case of further questions please email us.
How to contact the customer service?
You can contact us via the contact form or email us to email@example.com. We are happy to hear from you!